Manager Residential Market
December 1992 - March 1995
Member of management team KPN Telecom District Den Haag NoordKPN Telecom District The Hague (Rijswijk)
- Sales of equipment (approximately €7 million) and network services (approximately €40 million)
- Carrying out a reorganisation through the implementation of KPN Telecom’s standard ISO business processes and organisation blueprint
- Management of change with a strong emphasis on the realisation of cultural transition
- Operational line management of residential market sales and operations (two shops, a customer call centre, a back office and an engineering department, totalling 80 staff members)
- Quality and provisioning of all infrastructure services in the Den Haag Noord area (consisting of approximately 300.000 residential customers).