Manager Customer Services
August 1997 - December 1998
Member of management team KPN Business Unit InternetdienstenKPN Business Unit Internetdiensten (Utrecht)
- Line manager for Customer Services department (help desk, distribution, billing, client administration)
- Project responsible for setting up the customer support desk of the ISP “Het Net”
- Process development and implementation (provisioning, billing, after sales service, customer care)
- Budgets and quality assurance for residential and business market customer support desks.