Manager Customer Services

August 1997 - December 1998

Member of management team KPN Business Unit InternetdienstenKPN Business Unit Internetdiensten (Utrecht)

Responsibilities

• Line manager for Customer Services department (help desk, distribution, billing, client administration)
• Project responsible for setting up the customer support desk of the ISP “Het Net”
• Process development and implementation (provisioning, billing, after sales service, customer care)
• Budgets and quality assurance for residential and business market customer support desks.