Insourcing Schiphol Telematics Operations

September 2004 to September 2005

In 2004, Schiphol Telematics (ST), the telecom operator of Schiphol Airport, planned to outsource part of its operational activities. KPN was interested in insourcing these activities, as this would underpin KPN’s existing plans to improve operational efficiency and quality by combining its four existing units at Schiphol Airport into a single organisation. The addition of ST Operations would further strengthen this policy. The provisional name of the new organisation was Rayon Schiphol.

From September 2004 until September 2005 I was project manager for the realisation of Rayon Schiphol. This encompassed the entire insourcing of ST Operations, including business processes, HRM, due diligence and the transfer of staff, assets and contracts. The project also encompassed the organisational design of Rayon Schiphol and the internal reorganisation (the integration of the four KPN units). In September 2005 the project was stopped because KPN and ST each reassessed their strategies.