Example projects - EP SQUARE :: Project & Interim Management
Project manager IT New Rolling Stock for NS Dutch Railways
April 2017 to April 2021
NS acquires new train types through third party rolling stock suppliers. However, software for travel information and other traveller-facing services is developed in-house by NS itself. The reason for this is that NS aims to…
» Read more
Project manager NS for Nomad Digital
December 2016 to March 2017
Up until 2022 NS is considerably expanding its fleets and also runs various modernisation programmes for its existing fleet of around 360 intercity trains. For travel information (e.g. real-time itinerary details in coaches and passenger…
» Read more
Programme planner and project manager for NS SPRONG Programme
September 2015 to September 2016
In 2014 KPN and NS Dutch Railways ran a substantial joint programme aimed at positioning KPN in the role of ICT service integrator on behalf of NS. The underlying idea is that NS wishes to…
» Read more
Mobile network for energy network operators Alliander and Stedin
September 2013 to July 2015
Alliander and Stedin have chosen to deploy their own mobile telecoms network to facilitate readouts of smart meters and other smart devices in their energy networks. KPN was contracted to manage the tender for this…
» Read more
Replacement of RTI systems for KPN Mobile
February 2012 to July 2013
Due to EU regulations, mobile operators are required to send Roaming Tariff Information (RTI) messages – the text messages that customers receive when crossing international borders. Replacement of KPN’s RTI systems was a complex project,…
» Read more
GSM Mobile Security
September 2011 to February 2012
In December 2010 a German hacker demonstrated that GSM networks can be quite easily compromised if mobile operators fail to implement specific security measures. He also published a ranking which showed KPN performing poorly vis-à-vis…
» Read more
Development and implementation of the KPN M2M platform
November 2008 to July 2011
The market for machine-to-machine (M2M) solutions is growing rapidly and is considered to be one of the few current growth markets in mobile communications. M2M concerns communications between peripheral devices and a back-end system, without…
» Read more
Implementation of a new data network for KLM Schiphol
September 2005 to February 2008
Early 2004, KLM kicked off a project to replace its existing data network with a new IP network, and to outsource its network management processes to the network provider. The responsibility for this major programme,…
» Read more
Insourcing Schiphol Telematics Operations
September 2004 to September 2005
In 2004, Schiphol Telematics (ST), the telecom operator of Schiphol Airport, planned to outsource part of its operational activities. KPN was interested in insourcing these activities, as this would underpin KPN’s existing plans to improve…
» Read more
Migration of worldwide KLM data network
February to September 2004
KLM has a worldwide network of more than 1600 data connections, which run from central computers in Amsterdam to all cities and airports where KLM is situated. In 2003 KLM outsourced this network to KPN,…
» Read more
HRM and organisational development for insourcing KLM data network
September 2003 to January 2004
In 2003 KLM outsourced its worldwide network of more than 1600 data connections to KPN. All operational processes and supplier relations concerning these connections, and all the KLM employees whose jobs were involved, were transferred…
» Read more
Scoping and process development for nationwide IP infrastructure KPN
February 2002 to August 2003
In 2001 KPN started developing Epacity, a nationwide network based on IP technology. Using Epacity companies like Rabobank can have a network connecting their offices without having to build expensive leased lines between their locations….
» Read more
Interim management of the Vizzavi Customer Care Centre
December 2000 to February 2002
Vizzavi, the precursor to Vodafone Live!, was set up in 2000 as a joint venture between Vodafone and Vivendi. The company was one of the first initiatives to reinforce customer loyalty among Vodafone users by…
» Read more
Integration of 30 KPN contact centres into a new subsidiary company
January 1999 to February 2000
Until the end of the nineties KPN had by far the largest in-house contact centre organisation in the Netherlands, with more than 4500 employees and over 130 million calls per year. However, different business entities…
» Read more