Consultant Operator Services Telecom Éireann
March 1997 - August 1997
KPN Business Development (Dublin, Ireland)
- Supporting the Operator Services Division’s management with the development of a business plan
- Development and further detailing of a marketing en organisation strategy for Operator Services
- Design and contracting out an ongoing market research programme
- Coaching of Telecom Éireann’s Operator Services management
- Development of quality criteria for customer contact and staff performance.