Huub Zabel - Branch Manager KPN Business Unit IMS

January 2004

“Alex works systematically, and due to his professional planning methodology he makes his projects predictable and manageable, which is very important to me as a customer.
With regard to insourcing the KLM network, Alex has adequately directed the information flow and communications with the KLM employees. He looked not only at the business interests of KLM and KPN, but also justly paid attention to the emotions of the people involved. This led to a win-win-win situation for the two companies and for the staff involved.”

HRM and organisational development for insourcing KLM data network
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